Terms & Conditions

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 These Terms & Conditions form the agreement between:

(1) I Saw U First Limited (“we”, “us”, “the clinic”); and

(2) You, the client (“you”).

These Conditions govern the provision of our private ultrasound services. They do not affect your statutory rights.

1. Our Services

We provide diagnostic ultrasound scans carried out by trained, registered medical professionals specialising in fetal imaging. Our sonographers may be radiographers, midwives or doctors.

With your consent, we will perform an ultrasound scan to assess the health and well‑being of your baby. Depending on the scan type, this may include:

• Measuring fetal growth

• Confirming single or multiple pregnancies

• Identifying certain detectable anomalies

• Reviewing fetal position and placental location

If your sonographer identifies anything that requires further medical attention, they will discuss this with you sensitively and clearly. With your permission, we will refer you to your NHS care provider and share a copy of your scan report. You are responsible for following up with your NHS team.

2. Medical History & Diagnostic Limitations

You understand that we do not hold your full medical history and therefore cannot provide medical advice or interpret diagnostic results beyond the scope of the scan.

Our report is a brief clinical overview, often performed at a different gestation to NHS scans. Detection rates for abnormalities may vary. Your scan is not a replacement for NHS antenatal care, nor is it exhaustive for all genetic or structural conditions.

A copy of our fetal abnormality screening policy is available upon request.

3. Scan Method

We aim to complete all scans abdominally. For early scans (6–15 weeks), a transvaginal scan may be recommended for clarity. Your sonographer will discuss this with you beforehand.

A trained female chaperone is available for all scans. You may decline an internal scan, but doing so may limit the information we can provide.

4. Service Updates

We may modify or improve our services without prior notice.

5. Photography & Recording

To protect privacy and maintain a calm clinical environment, personal photography or recording is not permitted inside the clinic.

6. Age Requirements

You must be 18 or over to attend alone. Clients aged 16 or 17 must attend with a the responsible adult (parent, guardian, grandparent, or equivalent). We cannot scan anyone under the age of 16.

7. Changes to Your Booking

If you wish to amend your booking or add products or services, please contact us. We will confirm whether the change is possible.

8. Prices & Payment

Prices are listed in our clinic price guide. We accept cash, debit cards, and credit cards (excluding American Express).

9. Acceptance of Your Booking

Your booking is confirmed once the agreed deposit has been paid. If we cannot accept your booking, we will notify you and no payment will be taken.

10. Information We Need From You

We may require certain information (e.g., pregnancy history or hospital notes). If this is not provided, or is incomplete, we may:

• End the contract, or

• Charge a reasonable fee for additional work required

We are not responsible for delays caused by missing information.

11. Cancellation by You

You may cancel before your scan takes place. If the scan has already been completed, you may not be entitled to a refund. If a product is faulty, you may be entitled to a refund under consumer law.

12. Cancellation by Us

We may suspend or cancel your scan if payment is not made or required information is not provided. If we have not delivered the service, we will refund any advance payments minus reasonable costs incurred.

13. What You Receive

You will receive a scan report or well‑being report, depending on the service purchased.

14. Ownership of Images & Reports

We retain copyright of all images taken. Ownership of your report transfers to you once full payment is received.

15. What We Cannot Guarantee

We will always aim to obtain the best images possible. However, fetal position is outside our control.

For gender scans, we will make every reasonable effort to identify sex accurately, but gender identification cannot be guaranteed. We accept no liability for incorrect gender indications.

16. Our Liability

We are not liable for loss or damage to personal belongings while you are in the clinic.

We are responsible only for foreseeable loss or damage caused by failing to use reasonable care and skill or failing to meet these Conditions.

We do not accept liability for business losses, as our services are for personal use.

We do not exclude liability where it would be unlawful to do so.

17. Data & Privacy

I Saw U First Limited is the data controller for your scan. Your personal information is used solely to provide your service, process payment, and verify identity. We will only share your information with third parties where required by law or with your written consent.

Scan images are retained for 30 days to allow us to resolve any post‑scan queries.

A copy of our Data Retention Policy is available in the clinic.

18. Delays Outside Our Control

If your appointment must be delayed or amended due to events outside our control (technical issues, regulatory changes, etc.), we will notify you promptly and minimise disruption.

If a significant delay occurs, you may cancel and receive a refund for any services not yet provided.

19. Enforceability

If any part of these Conditions is found to be unlawful, the remaining sections will continue in full force.

20. Your Legal Rights

Under the Consumer Rights Act 2015:

• Services must be carried out with reasonable care and skill.

• If goods (e.g., printed images) are provided, they must be as described, fit for purpose, and of satisfactory quality.

21. Contacting Us

If you have questions or concerns, please speak to us on the day of your appointment. Alternatively, you may contact our client care team at: info@isawufirst.co.uk

22. Dispute Resolution

If you are unhappy with how we have handled a complaint, you may contact the Centre for Effective Dispute Resolution (CEDR) at applications@cedr.com.

For online purchases, you may use the Online Dispute Resolution platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage (webgate.ec.europa.eu in Bing)

23. Governing Law

These Conditions are governed by English law. Clients in Scotland or Northern Ireland may bring proceedings in their local courts or in England.

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